Refund Policy of FastDelivery.Shop
At FastDelivery.Shop, our top priority is to ensure that our customers have a seamless and satisfactory shopping experience. We understand that sometimes issues may arise with purchases, and our goal is to make the refund process as smooth and transparent as possible. In this article, we will outline the complete Refund Policy in detail, ensuring that our customers know exactly what to expect when they need to return an item.
What is FastDelivery.Shop’s Refund Policy?
Eligibility for Refunds To be eligible for a refund at FastDelivery.Shop, the following conditions must be met:
At FastDelivery.Shop, we are committed to transparency and fairness in our refund policy. Below are the eligibility criteria for refunds:
Refunds Offered:
Before Application Submission:
We offer a full refund if you request it before we submit your company formation application.Mistaken Payments:
If you accidentally paid any amount to us, you can request a refund.Mismatch in Plan Details:
If the details of our plans or delivery items do not match what is stated on our website, you are eligible for a refund.Service Unavailability:
If we are unable to provide the service promised, you can request a full refund.Missed Delivery Deadlines:
If the delivery date has passed and we have not delivered your service, a refund will be provided.Payment Processor Account Suspension (Without Violations):
If you follow all terms and conditions and use the accounts provided by us through payment processor websites, but your account is suspended due to no fault of yours, you can request a full refund or a free replacement.
Refunds Not Offered:
After Application Submission:
Once we submit your application or begin work on your service, refunds cannot be issued.Violation of Payment Processor Terms:
If your account is suspended due to a violation of the payment processor’s terms and conditions, we cannot offer a refund.Non-Compliance with Guidelines:
If you fail to follow the guidelines provided for using the accounts, we are unable to offer a refund.
Please review these criteria carefully. If you have any questions or require clarification, feel free to contact our support team.
How to Initiate a Refund Request?
Step-by-Step Guide to Requesting a Refund
At FastDelivery.Shop, we aim to make the refund process as simple and hassle-free as possible. Here’s how you can initiate a refund:
Contact Customer Support:
Reach out to our customer service team via the contact form on our website or by emailing info@fastdelivery.shop. Make sure to include your order number and a brief explanation of why you’re requesting the refund.
Provide Necessary Documentation:
Ensure you have your proof of purchase and relevant details (order number, date of purchase, etc.) ready for verification.
Receive Your Refund:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.
Refund Processing Time
Once a return is approved and processed, customers can expect to receive their refund within 7–10 business days. The exact time may vary depending on your payment method and bank. At FastDelivery.Shop, we strive to ensure that all refunds are processed promptly to minimize any inconvenience to our customers.
What Happens If My Refund is Delayed?
In rare instances, a refund may take longer than expected. If you haven’t received your refund within the standard processing time, here’s what you can do:
Check with Your Bank:
Some banks take a few additional days to process refund requests.
Contact Your Credit Card Company:
Refunds can take several business days to reflect in your account.
Reach Out to FastDelivery.Shop:
If more than 10 business days have passed and you haven’t received your refund, please contact us at support@fastdelivery.shop, and we will assist you in resolving the issue.
Exchanges Instead of Refunds
At FastDelivery.Shop, we also offer an exchange policy. If you are unsatisfied with your service and prefer to exchange it rather than receive a refund, we are happy to accommodate your request under the following conditions:
The exchange must be requested within 30 days of purchase.
The item must be in its original, unused condition.
The exchanged product will only be shipped after we have received and inspected the original item.
Please note that exchange requests are subject to product availability.
Refund Policy for Sale Items
Items purchased on sale or during promotional events at FastDelivery.Shop are eligible for a refund. However, the refund will be based on the sale price at the time of purchase, not the original retail price.